Terms and conditions

A Few Words To Note

• A Patch test is required 48 hours prior to certain treatments. 
• Please advise if you are pregnant before making an appointment.
• We advise you not to use a sun bed or have heat treatments for 48 hours before or after waxing.
• You will be asked to fill out a medical questionnaire, which is treated with the utmost confidence. It is important that you provide all medical history requested. Podology will not be held liable for any damage caused due to withheld information or failure to follow instructions provided.
• Treatments will not be carried out to those under the influence of alcohol
• .All our beauty prices include VAT at 20%

General Etiquette

• For treatments lasting 2 hours or more 20% deposit will be requested.
• Please arrive 10 minutes before your appointment.
• Arriving late will deprive you of precious treatment time. Late arrivals may not receive a treatment. Podology’s staff will always do their best to provide the full treatment but cannot keep other clients waiting. 
• We ask guests to adhere to our strict no mobile phones policy whilst in the clinic.
• As a clinic offering podiatry treatments, children attending podiatry appointments must attend with a parent or guardian. We are unable to supervise any other children and do not recommend bringing children to beauty appointments. 
• The clinic works on an appointment only basis. Please check for the last minute availability. We also run a cancellation list whereby if you leave us your contact details we will be in touch if any appointments become available.
• For your convenience there is a 24 hour answering machine. This can be used during busy times in the day and our receptionist will be more than happy to call you back.

Cancellation Policy

Changing or cancelling of appointment requires a minimum of 24 hours notice, otherwise a charge will be incurred (50% of treatment cost).

Regrettably full charges will be imposed for no shows. 

In the case of appointments that form part of a course of treatment, one treatment will be deducted from the remaining number of treatments.

Complaints

All treatments, products and offers are subject to availability. Podology have the right to refuse treatment without explanation at any time. Complaints can be made verbally during a face to face appointment or be made via the telephone 01287 622280 or in writing to the Manager: 

Laura Baldwin

Podology

37 Milton Street

Saltburn

TS12 1DN

Complaints are not monitored on any of our social media accounts. Should you require a quick response, please call the telephone line during stated opening hours or send your complaint into the above address.

Zero tolerance policy 

Our staff have a right to care for others without fear of being attacked or abused. To successfully provide podiatry and beauty services a mutual respect between all the staff and patients has to be in place.We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take any threatening or abusive behaviour against any of our staff or patients seriously. If a patient is violent or abusive including, but not limited to verbal abuse, (such as over the phone) they will be asked to stop. If they persist, we may exercise our right to take action and reserve the right to remove those clients from our client list and refuse any further treatment. This is to help protect our staff and patients.

Podology will not be liable in contract, tort or otherwise for any economic loss (including without limitation, loss of profit) of any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and or services to the client. It is a clients responsibility to ensure that he or she provides us with all relevant medical details prior to each treatment. Podology will not be liable for any damage that occurs as a result of the clients failure to disclose such details. The client agrees to comply with all instructions and or recommendations given to them by or on behalf of Podology regarding to the care of a treated area.

Website terms and conditions

By accessing this website you agree to be bound by these terms and conditions. Podology reserve the right to vary or amend these terms and conditions at any time. This website is provided on an “as is” and “as available” basis without any representation or endorsement.

Although we will use reasonable endeavours to verify the accuracy of the information in this web site, Podology does not make any warranties, express or implied, in relation to its accuracy. Furthermore, Podology cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements featured on this website should they find such alterations necessary.

You acknowledge and agree that the material and content contained within this website is made available for your own personal non-commercial use only and that you may not copy or otherwise use the material for any other purpose.

You further acknowledge and agree that all rights, the material and content of this website are owned by or licensed to Podology. You undertake not to copy, store, distribute or alter any part of this website without the prior written permission of Podology or in accordance with the Copyright, Designs and Patents Act 1988.